When case reserves move but the ledger does not
Common timing gaps between claims handler screens and insurance claims accounting postings after an application change.
Handlers trust the estimate on their screen. Finance trusts the reserve account in the ledger. After a claims application upgrade, those two numbers can drift for hours or days depending on how reserve-change events are batched.
Look for product codes that refresh on a different schedule, overnight jobs that skip weekends, and manual override flags that never reach the finance extract. A short daily bridge report — screen total versus ledger total for open claims — costs little to produce and surfaces lag before the reserve committee meets.
If you commission a reserve examination, bring both the on-screen export and the ledger extract for the same cut-off. Comparing only one side hides the timing story.